Three tips to have a safe, relaxing appointment during COVID-19

Woman wearing a mask lowered on her chin, showcasing her salon-finished hairstyle against a brick wall background. - K. Charles & Co. in San Antonio and Schertz, TX

During these challenging (to put it lightly) times, we’ve been so overwhelmed with gratitude for the support of our amazing San Antonio community. Y’all have allowed us to continue doing what we love, even under unimaginable circumstances—and we absolutely love being able to make your day with relaxing and beautifying services at our San Antonio salons.


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As you know, we’ve implemented many safety protocols in order to keep you all safe and healthy while you’re with us. And as we’ve been operating under the new normal for the past few months, we’ve learned a lot about how we can all work together to make sure you all have the best experience possible. Read on for our tips and tricks to make the most of your appointment, and then book your service with us!


Right now, we’re operating with limited capacity in order to follow safety guidelines—this means we have a limited number of stylists in the salons at once, and we work hard to make sure that all of our guests can still get their appointments in. So if guests cancel at the last minute or don’t show up, we miss the opportunity to see them and the guest who would have replaced that appointment. This brings a lot of challenges for us, so we kindly ask that you let us know in advance if you need to reschedule, change or cancel your appointment.


We love that our guests find ways to fit in their appointments despite busy schedules, and sometimes this means coming straight from the gym or work. But in pandemic times, we kindly ask that everyone arrive in clean clothes—this means no sweaty workout clothes or dirty uniforms. This helps us reduce the spread of germs and gives everyone some extra peace of mind, which can go a long way these days.


Most of us know to stay home if we have symptoms of COVID-19, such as fever, coughing and shortness of breath, and sometimes these symptoms are the same as more innocent conditions like allergies or heat exhaustion. Even if you don’t think you have COVID-19, we ask that you stay home if you have any type of symptom that could be linked to the virus, even if you think it is just allergies. We know it’s a big ask, but these times call for a little more vigilance in order to keep everyone safe.


  • Please keep your mask on the whole time you’re here, from the temperature check before you enter the building and through the entire service. Your mask must be fully covering your nose and mouth while you are in our salons. We recommend wearing masks that loop around your ears—we can provide one if needed.
  • Please wait for us to let you in before entering the building—give us a call and we will check your temperature and let you in.

You can read more about what we’re doing to keep all of you safe with our new safety protocols here. Again, we’re so grateful for our amazing community and for your help staying open doing what we love for all of you. Request your appointment at K. Charles Salons or Salon Syzygy here.