KCHARLES CULTURE
Our Commitment to You
At K Charles, our customers are the heart of our business. We’re dedicated to providing you with exceptional service that exceeds your expectations. Our culture is built on the foundation of teamwork, respect, and a commitment to excellence.
Team-Based Services
Our salon facilitation program ensures timely service through collaboration among our talented team members. This approach allows us to efficiently schedule appointments and deliver consistent, high-quality results. Your stylist will coordinate tasks with the team to ensure your complete satisfaction.
Non-Tipping Policy
We believe that our services should be priced fairly, without the need for tipping. Our goal is to create a transparent and equitable environment for all.
Continuing Education
We’re committed to staying at the forefront of the industry. Our team members undergo regular training and education to keep their skills sharp and stay updated on the latest trends and techniques.
Service Guarantee
We stand behind our work. If you’re not satisfied with your service, please let us know immediately. We’ll do everything we can to rectify the situation.
Complimentary Services
As a token of our appreciation, we offer complimentary bang trims for ladies and neck and ear clean-ups for gentlemen. These services are available Tuesday through Friday on the hour or half-hour.
Child Safety
We understand that bringing young children to a salon can be challenging. To ensure their safety and the comfort of other guests, we kindly ask that you supervise children closely and avoid bringing them into the service areas.
Scheduling Appointments
Our guest services team can easily schedule appointments at any of our three locations and access your service history. To ensure your preferred appointment times, we recommend pre-booking.
Credit Card Payments
To help offset increased operating costs, we’ve implemented a credit card processing fee. We appreciate your understanding and encourage you to consider alternative payment methods like cash or gift cards.
Experience the KCHARLES Difference
We invite you to experience the KCHARLES difference. From hair and skin care to nail services, we’re dedicated to providing you with the best possible experience.
