What does the K Charles team take pride in?
We’re proudest of winning awards for making our staff and our guests happy. We are also proud to be a top choice for stunning hair and beauty transformations because of our team-based, collaborative environment. Our team of stylists often pool knowledge and consult with each other to ensure your new look is perfect. We’ve been a family-owned Aveda salon in San Antonio since 1984, and that collaborative spirit is at the heart of everything we do. Learn more about our story at https://kcharlesco.com/our-story/about/.
I’ve heard you have a non-tipping policy—how does that work exactly?
We’ve been a non-tipping salon for over 25 years. We believe in fair, transparent pricing, which means our team is fully compensated by us, not your gratuity. If you want to show extra appreciation, the best thing you can do is refer friends and family or leave us a review. Learn more about our culture at https://kcharlesco.com/kcharles-a-salon-experience-built-on-excellence-and-community/.
Where is your salon in Alamo Heights located?
We are right on Broadway Street in Suite 100, nestled in the heart of the 78209 area. The area is a favorite spot for locals who want a high-end experience without driving all the way downtown. See all our locations at https://kcharlesco.com/locations/.
How hard is it to park at your Ventura location?
We’re located in Ventura Plaza at 434 N Loop 1604 W, meaning we have plenty of accessible parking right in front of the salon. It makes us a convenient stop if you’re running errands around Stone Oak or the North Loop area.
Is your Schertz salon easy to get to from Cibolo?
Definitely; we’re right on FM 3009 in Suite 108, which is just a quick drive for our neighbors in Cibolo or Garden Ridge. It’s much easier than fighting the traffic into central San Antonio! Get directions at https://kcharlesco.com/locations/.
How long does a typical haircut appointment take?
You should plan for about 45 minutes to an hour. That gives us plenty of time for a relaxing shampoo, your custom cut, and a professional blowout. We want you to feel relaxed and special, not rushed out the door.
Can I bring my kids to my appointment?
To ensure a relaxing and safe experience for all our guests, we ask that you only bring children if they are also receiving a service. We want your time in the chair to be your personal getaway! You can review all our guidelines on our policies page at https://kcharlesco.com/services/policies-culture/.
What is the best way to book an appointment?
The easiest way is to use our online booking tool at https://kcharlesco.com/book-online/, but you can always give us a call if you have specific questions. We’ll connect you with the right stylist and help you find the perfect time.
Are there any New Guest specials available?
Absolutely: we love meeting new people! Check out our Introductory Offer page at https://kcharlesco.com/introductory-offer/ for current promotions specifically for first-time visitors to K Charles and Company.
How much should I expect to pay for a haircut and color on my first visit?
Pricing varies based on the stylist’s experience level and your specific hair needs, but if you give us a call, we can discuss a personalized range. You can also check our Introductory Offer at https://kcharlesco.com/introductory-offer/ for new guest specials, and browse our services page at https://kcharlesco.com/services/salon/ for a full overview.
Do you sell gift cards for birthdays or holidays?
We do, and what a perfect gift! You can pick them up at any of our three locations or purchase them online at https://kcharlesco.com/gift-cards/. They’re a popular local gift for anyone who needs a little “me time.”
Do you have any openings for stylists or salon assistants?
We are always looking for passionate talent to join the K Charles family! You can visit our Careers page at https://kcharlesco.com/careers/ to learn about our culture and see available positions at https://kcharlesco.com/available-positions/.
How do I choose the right stylist for my hair type?
All of our stylists are talented, but many shine in certain specialties. When you call to book, let us know if you’re interested in a particular treatment like curly hair styling, extensions, or precision cuts, and we’ll match you up. You can also browse our team at https://kcharlesco.com/our-story/meet-the-team/.
Are your stylists trained in the latest trends like butterfly cuts or lived-in color?
What’s it like to work at K Charles and Company?
K Charles is a family-owned salon that’s been rooted in San Antonio since 1984 — and we treat our team like family. We offer a structured level system that lets stylists grow from Studio to Elite Master, a full apprenticeship program, health insurance, paid time off, and retirement savings. Our non-tipping model means consistent compensation, and our collaborative culture means you always have a team behind you. If that sounds like your kind of place, visit our Careers page at https://kcharlesco.com/careers/.
I’ve had a bad experience with color before; how do I know I’ll get what I want at K Charles?
How does Aveda hair color work on thinning hair?
Aveda hair color is 96% naturally derived and uses protective plant oils instead of harsh chemicals that can stress the scalp. This means it’s gentler on all hair types, including thinning hair. If you’re dealing with thinning, ask about our Aveda Invati treatments as well. Learn more at https://kcharlesco.com/aveda/why-aveda/.
Can I get a vegan-friendly hair color at K Charles and Company?
You sure can! The Aveda products we use are world-renowned for their commitment to vegan formulas and sustainable beauty. It’s professional-grade color that aligns with your values. Discover why we love Aveda at https://kcharlesco.com/aveda/why-aveda/.
What’s the difference between a full highlight and a balayage?
While highlights go to the root for a bright or bold look, balayage is hand-painted for a softer, sun-kissed vibe that grows out beautifully. If you stay booked and busy and want something low-maintenance, balayage is often the way to go. Explore all our color options at https://kcharlesco.com/services/salon/.
What do I do if I accidentally messed up my hair with a box dye at home?
Don’t panic, but also don’t try to fix it yourself! Give us a call for a corrective color consultation at https://kcharlesco.com/color-consultation/ so we can assess the damage and revive your hair with the color and health you deserve.
Can I get my hair colored if I’m pregnant?
Ultimately, this is a personal choice. Aveda color is a popular option for many expecting mothers because it is plant-based, but we always recommend checking with your doctor first just to be safe. We’re happy to discuss your options during a consultation.
Do I need to wash my hair before I come in for color?
A “second-day” clean is usually best. This means your hair isn’t greasy, but it has a little of your natural oils to protect your scalp during the coloring process. It’s best not to use dry shampoo or heavy products that day.
Do you offer bridal hair and makeup services in Schertz?
We love being part of a bride’s big day at our FM 3009 location! We recommend booking a trial run a few months before your big day so that we can perfect your look before the wedding. Reach out to us at https://kcharlesco.com/contact-us/ to get started.
Do you offer services for men, or are you a women-only salon?
We are a full-service salon for everyone! Many men come by for grey blending, precision fades, and beard trims at all our locations, including Schertz and Alamo Heights. Check out our full service menu at https://kcharlesco.com/services/salon/.
My skin is struggling with the Texas sun; what is an Ultraceuticals facial?
Our Ultraceuticals treatments are medispa-grade facials designed specifically for harsh climates like San Antonio’s to target sun damage and hydration. We use ultrasound therapy to push potent ingredients deep into the skin for visible results after your very first treatment. Learn more at https://kcharlesco.com/services/ultraceuticals/.
What are the benefits of a professional scalp facial?
If you deal with dry scalp, oiliness, or product buildup, a scalp facial can be worth it for the “reset” feeling alone. Think of it as a deep clean for your follicles that promotes healthier, shinier hair growth. Ask about it during your next visit.
What’s the best way to maintain my hair color at home?
Using a professional Aveda color-protecting shampoo and conditioner is your best bet for extending the life of your color between visits. We carry the full range of Aveda products at all three locations, or you can shop online at https://www.aveda.com/salon/kcharlesco-sanantonio.
How do I stop my hair from frizzing in the San Antonio humidity?
Our South Texas humidity is a force to be reckoned with, but we have powerful tools in our arsenal. We usually recommend an Aveda Smooth Infusion treatment or a professional keratin service to seal the cuticle and keep moisture out. Explore our treatment options at https://kcharlesco.com/services/salon/.
Will hard water in San Antonio ruin my hair color?
Hard water is often not your hair’s friend. The minerals it contains can make blonde hair look brassy or dull over time. We recommend a clarifying treatment at our North Loop or Schertz locations to strip those mineral deposits and bring your color back to life.
Why is my hair so dry since moving to Texas?
Between the intense sun and the indoor AC, your hair is constantly losing moisture. A Davines deep conditioning mask or an Aveda Nutriplenish treatment can work wonders and bring your hydration back to life. Book a treatment at https://kcharlesco.com/services/salon/.
Why is my hair thinning so much, and do you offer treatments that can help?
Hair thinning can be caused by anything from stress to our local water. We specialize in Aveda’s Invati Ultra-Thinning treatments which get your hair feeling fuller and thicker. During your visit to any of our three San Antonio area locations, we can assess the cause and recommend a personalized plan.
How often should I be getting my hair trimmed to keep it healthy?
To prevent breakage and keep your ends looking fresh, we usually recommend a trim every 6 to 8 weeks. Even if you’re going for length, a “dusting” helps keep hair healthy and manageable.
